Introduction
In case you are going online with OranumCam 5, you are logged into Free Chat area where all visitors, both Guests and Members will be able to see your video feed. Guests will always appear with randomized names. On the other hand, Members have their own, personal usernames.
Here is how Guests appear
Members can be identified by them either having their Crowns being shown based on their Rank in the Rewards Club or in case they are non-paying Members, you can identify them by the first letters of their usernames.
Handling visitors on ORANUM
Members come to Oranum to heal, get their questions answered or to just wind down after a hard day. Sometimes they might feel overwhelmed, sad or unsettled, therefore they may act or say something inappropriate.
Due to this reason to give you the ability to moderate your own room, we would like to suggest a few methods for handling such situations:
- Let them know that this is family-friendly spiritual Community and their inappropriate behaviour has no place here.
- Try calming them down in an emphatic way (e.g.: “I understand your frustration, let me help you with that.“).
- If all else fails, you may also decide to ignore them or use the Kick and Ban tools.
Kick and Ban function
In order to protect our Experts from problematic visitors in their rooms we implemented Kick and Ban functions into OranumCam5 and the Oranum Broadcaster App.
- The Kick button boots a visitor from your room but they may come back any time.
- The Ban button boots a visitor from your room and they cannot come back for an amount of time you have set within the settings.
OranumCam 5
You simply hover over the name of the Member and the options show up.
Oranum Broadcaster App on Android
You need to long-tap on the name of the Member for the options to show up.
Oranum Broadcaster App on iOS
You need to swipe the name of the Member to the left for the options to show up.
There is an option to select the duration of the ban for Members, you can set the duration according to the seriousness of the Member’s behavior:
Ban duration value can be also selected from a dropdown menu (1hour, 12 hours, 1 day, 1 week, 1 month). You can select a default duration in OranumCam’s and the Oranum Broadcaster App’s Settings, 12 hours is selected by default.
You can turn the “Ban Confirmation” on and off. (While turned off the application will always ban the Member for the duration selected in the Settings):
Muting Free Visitors
With the ‘Disable free Member chat’ option, you may also restrict Members who have not spent on the Site yet to send messages in your room. Let us highlight that this Feature is only available in the OranumCam 5 software!
Muting Free Members may negatively affect engagement in your room. It is worth noting that many clients start off with just chatting before they decide to try out a paying Service!
Please note that we suggest these options only in that cases when you can not otherwise handle the inappropriate visitors.
Kicking or banning a visitor will not improve the traffic in your room, as you may lose potential customers. Use these functions wisely.
If you feel that you have tried everything but the situation is out of control, you can always turn to our 24/7 Online Support for assistance.
Underage Member appears in your room
Persons who are under 18 years old are not allowed to be anywhere on our Site.
If a Member states that they are not 18 years old in your room, you must refuse to provide them with a Reading and report the case to the Online Support Chat.
Fake Administrators in Free Chat
How can one differentiate between real and fake admins?
Using OranumCam 5, Admins will appear with BLUE nicknames having “(Admin)” written next to their names alongside with a headset icon:
Examples to fake Admin nicknames:
- ADMlNlSTRATOR052
- ORANUM3762
- oranumadmin887
- [ADMINISTRATION]
- oraadmin3345
- OranumSophie
- OranumAlex
- Oranum2023
- PremiumOranum
- AdminAdmin2023
- NatalieOranum
Be careful and do not fulfill the requests of these people and do not give out sensitive information to them!
If any fake Admins visit your chat room, please contact us immediately at Online Support Chat room to report the issue while staying in Free Chat. Alternatively you may send a screenshot about it to help@oranum.com.
